All complaints, monitor by a complaint management group. The following complaint form should be used:
Who Can Make a Complaint?
A complaint is any expression of dissatisfaction regarding our services, the care of our parrots, or the actions of Happy Hobby Birds & Parrots and our team. A valid complaint must concern matters for which we are responsible and within our control. We hold ourselves accountable for the promises we make, the quality of our birds, our customer service, and the way we handle all interactions.
Please note: We cannot respond to complaints about:
Other bird breeders or organizations outside of Happy Hobby Birds & Parrots
Issues unrelated to our services, parrots, or advice
Local or national authorities
Requests for support that fall outside our programs or offerings
In such cases, we will, whenever reasonably possible, guide complainants to the appropriate organization or resource to address their concerns safely.
What Happens After a Complaint Is Made?
Acknowledgment: Our Complaints Management Team will review and acknowledge your complaint within ten working days.
Information on Process: You will receive confirmation that we have received your complaint along with an estimated timeline for addressing the issue. Time frames may vary depending on the nature of the complaint, and we will keep you updated throughout the process.
Complaints Outside Our Control: If your complaint concerns matters beyond our control, we will clearly inform you in our acknowledgment.
Response & Investigation:
If the complaint can be resolved immediately, the assigned team member will provide a prompt response.
If further investigation is required, a limited number of relevant team members will handle it confidentially, following our internal investigation guidelines. Appropriate action will be taken, and in some cases, confidentiality will be maintained.
Situations Where We May Stop Responding
We value all complaints and treat every complainant with courtesy and respect. In return, we expect complaints to be raised fairly and appropriately.
However, if a complainant:
Harasses or behaves abusively toward our staff
Unreasonably pursues the same complaint without new information
…we reserve the right to close the complaint. In such cases, the complainant will be informed by our Chief Operating Officer that no further correspondence or investigation will occur, along with the reasons for this decision.